calink Service & Support

Read the available English web guides in Help Center. For the complete operating instructions for your unit, use the supplied documentation or ask calink. No PDF download is currently listed.

Find guides and resources

How do I get help with my Roast Pod?

Include your model, serial number, purchase channel and a short description of the issue.

Contact technical support

Where can I find app and firmware updates?

Use Downloads for official resource availability. Do not install an app or firmware package unless calink confirms it is appropriate for your unit.

View software availability

What warranty applies to my product?

Ask your seller or calink for the written terms applicable to your product, purchase channel and region.

Find after-sales information

How much green coffee can I load?

Automatic mode permits a maximum of 200 g. Expert mode is described for 50–500 g. Always match the load to the selected mode.

Compare modes and loads

Where should I start with maintenance?

Read the everyday care guide and obtain the part-specific instructions before removing or replacing components.

Read care guidance

Need help? Contact calink.

Get assistance with your Roast Pod, orders, delivery, or after-sales service.

HUMAN SUPPORT

Live Chat

Check the current availability of live chat. Email support remains available.

Chat availability is checked when you open it.

EMAIL ASSISTANCE

Submit a Request

Organize your question and the details calink needs to help.

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Prefer to write directly? wang@calink.link