Privacy Policy
How calink handles personal data. This page reflects our current, verified website setup — final wording is pending legal review, so it is not yet a binding policy.
Sections describing our current website are based on verified facts. Items still under legal review are marked as such. Nothing on this page is final until the reviewed policy is published.
1. What we receive
The Contact page preview form does not send your details. Submit a Request prepares an email on your device; you review and send it through your own email service. It does not create a support ticket. These email tools are separate from Live Chat.
You can contact calink directly by email at bain@calink.link. When you do, we receive the information you choose to send — which may include your name, email address, company or organization, message content, and any attachments. This website does not require a calink App account or collect Roast Pod telemetry through these email tools.
2. How we use it
Information you send us is used only to respond to your inquiry, communicate about your specific business request, and provide follow-up you have asked for. We do not use it for newsletters, advertising, profiling, or marketing automation.
3. Website technologies
Help Center offers optional live chat through tawk.to. The chat script loads when you choose Open Live Chat, rather than on page entry. Once loaded, the provider receives connection information such as your IP address, browser and page information, and processes any messages, contact details or files you choose to send. It uses cookies, local storage and session storage for chat connections, returning-visitor recognition and activity information. See Cookies & storage. Font files remain self-hosted; no third-party font request is made.
4. Sharing & processors
tawk.to provides the chat service and stores conversations in its platform. Authorized calink support staff can access conversations to assist you. The website does not send your Submit a Request fields or calink App identity to tawk.to. See the tawk.to Privacy Policy for the provider's processing information. Hosting details and any future form processor will be described based on the confirmed production configuration. No-sale statement — wording under legal review
5. Data retention Duration pending
Our retention model: ordinary inquiries that do not lead to a business relationship are kept under a standalone retention rule and deleted after that period; communications that become part of an actual commercial relationship are kept under the corresponding business record retention process. Specific retention periods will be published here once confirmed. Chat records are stored separately in tawk.to; the calink chat retention and deletion schedule still requires confirmation. Closing the chat window does not delete the conversation.
6. Legal basis Legal review required
The applicable legal basis for handling email and chat correspondence, and any required chat consent mechanism, still require review before public release. Clicking Open Live Chat alone is not represented as verified legal consent.
7. Your rights Legal review required
Access, correction, deletion, and objection rights will be detailed per applicable law in the final policy.
8. International transfers Legal review required
Email and tawk.to support processing may involve providers outside your country. The applicable transfer arrangements and calink contractual details remain subject to confirmation; see the provider privacy information linked above.
9. Contact
Privacy questions can be sent to bain@calink.link or through the Contact page.
10. Updates to this policy
If calink changes how this website handles information — for example, by enabling a working contact form or introducing analytics — this policy will be updated before the change goes live.